Accessibility Plan

Integrated Accessibility StandardActionsStatusCompliance Date
Customer Service AccessibilityHUB SmartCoverage ensures training is provided to every person who interacts with the public on the Company’s behalf, as well as to all those who are involved in the development of HUB SmartCoverage’s policies, procedures and practices governing the provision of goods or services to the public. This training includes the purpose of standards regarding accessibility set by provincial legislation and related requirements, as well has how to communicate, interact and support persons with disabilities in ways that take the person’s disability into account. The training is delivered as soon as practicable after hire and on an ongoing basis in connection with changes to HUB SmartCoverage’s policies or procedures governing the provision of goods or services to persons with disabilities.CompletedBy January 1, 2012
Information and Communications: Emergency Procedures and Plans, Workplace Emergency Response InformationEmergency procedures and public emergency safety information is prepared by HUB SmartCoverage and made available to the public in an accessible format or with appropriate communication supports, as soon as practicable, upon request.CompletedBy January 1, 2012
General Requirements: Policies, Accessibility Plan, Self-Service Kiosks

HUB SmartCoverage Integrated Accessibility Policy affirms the company’s commitment to meeting the accessibility needs of persons with disabilities in a timely manner and governs the way that HUB SmartCoverage will achieve accessibility.

HUB SmartCoverage created this Multi-Year Accessibility Plan outlining the company’s phased-in strategy for identifying, removing and preventing barriers to accessibility.

The Policy and Plan are posted on our corporate website and will be provided in alternate formats upon request.

The Plan will be reviewed and updated at least once every five years.

Although the company currently does not use self-service kiosks, the company will have regard to the accessibility for persons with disabilities should it design and acquire self-service kiosks by considering what accessibility features could be built into the kiosks to best fit the needs of our clients.

CompletedBy January 1, 2014
Information and Communications: Accessible websites and web contentHUB SmartCoverage ensures that new web design will comply with WCAG 2.0 Level A. Upon notice and request; HUB SmartCoverage will provide physical hardcopies of any content that may cause difficulties for individuals with disabilities to access online.Ongoing complianceJanuary 1, 2014
General Requirements: TrainingHUB SmartCoverage will ensure that training is delivered to all employees, volunteers and those who provide services on HUB SmartCoverage’s behalf on the standards set by provincial legislation regarding accessibility as well as any aspect of local human rights legislation relating to persons with disabilities.Ongoing complianceJanuary 1, 2015
Information and Communications: Accessible Feedback ProcessesHUB SmartCoverage will consult with all departments and determine what accessible formats and communication options (verbal/written) will be available. Make sure staff and management are aware that this needs to be available upon request (part of training program).Ongoing compliance
Employment: Recruitment and Selection

HUB SmartCoverage will notify all job applicants and the public that accommodation is available during the recruitment process upon request. The same information will be in job postings and on the careers section of the corporate website.

Review and modify existing recruitment, assessment and selection processes as necessary.

Specify that accommodation is available for applicants with disabilities in recruitment-related materials and during scheduling of interviews and assessments.

If an applicant requests accommodation, consult with the applicant and arrange for the provision of suitable accommodation that takes into account the applicant’s needs due to disability.

When making offers of employment, notify the successful applicant of HUB SmartCoverage’s policies for accommodating colleagues with disabilities.

Develop and provide appropriate training to colleagues responsible for recruitment, selection and on-boarding to ensure these planned actions are delivered, and accommodation requests are fulfilled in an effective and timely manner.

Ongoing complianceJanuary 1, 2016
Built Environment: Public Spaces, Obtaining Services, MaintenanceFacility policies and processes will be reviewed and updated to include the requirements of the Built Environment Standard.Ongoing complianceJanuary 1, 2017
Information and Communications: Accessible websites and web contentNew web design will incorporate accessibility standards based on WCAG 2.0 AA requirements.Ongoing complianceJanuary 1, 2021
Full AccessibilityThis is the date by which the development, implementation and enforcement of accessibility standards is expected by the AODA in order to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. HUB SmartCoverage will ensure compliance with its obligations under AODA and its regulations by this date.In progressJanuary 1, 2025