Dear valued HUB SmartCoverage client: Unfortunately, due to the COVID-19 emergency causing extremely high traffic volume on the national phone system, wait times may be longer than usual. Should you get a message that the line is not in service, know that we remain open and ready to serve you. We recommend that you register for online self serve to submit your request. You may also try calling again. Either way, we’ll take care of you!
Thank you for your business. Canadian Insurance Alliance (2018) Inc. O/A HUB SmartCoverage, would like to make you aware of who we are and how we are compensated.
HUB SmartCoverage is a privately-owned insurance brokerage without financial affiliation to any individual insurance company.
HUB SmartCoverage receives compensation in two ways: commission income and contingency income.
Commission income - Commission, normally calculated as a percentage of the premium paid to the insurer for a specific policy, is paid to us by the insurer for the distribution and servicing of your insurance policy. Our commission is included in the premium paid by you. The individuals at HUB International who place and service your insurance may be paid compensation that varies directly with the commissions we receive. This base commission will vary from 9% to 20% depending on the product line and insurer.
Contingency income - We also receive income through contingency arrangements with most insurers. They are called “contingent” because to qualify for payment we normally need to meet certain criteria, usually measured on an annual basis. Contingency arrangements vary, but payment is normally the result of growing the business by attracting new customers, helping the insurance company gather and assess underwriting information, achieving certain loss or claims results and/or working to renew the policies of existing insureds. There is generally no meaningful method to determine the exact impact that any particular insurance policy has on contingency arrangements; however, brokers tend to receive higher contingency payments when they grow their business and retain clients through better service. In other words, the amount of earned contingency income depends on the overall size and/or profitability of a group of accounts, as opposed to the placement or profitability of any particular insurance policy. For this reason, the individuals involved in placing or servicing insurance are rarely compensated directly for the contingent income that we receive. The methodology for calculating the payment will vary by insurer, but generally the contingent commission, if paid, will range from 0.25% to 2.2% of the premium that HUB SmartCoverage produces for that insurer.
Supplemental Commissions - Some insurance companies have recently replaced contingent commissions with supplemental commissions. These commissions, in fixed amounts, are established annually in advance based on historical performance measured by criteria comparable to those by which contingent commissions are calculated. We refer to these commissions as guaranteed supplemental commissions, or "GSCs".
* Brand and product availability vary by Province.
Your insurer will be providing you with a Consumer Code of Rights and Responsibilities that will be forwarded to you with your policy. If you have any questions regarding the above or any aspect of your insurance please contact us at:
Or write to us at:
P.O. Box 489, Station A
Windsor, ON N9A 6M6